Frequently Asked Questions
Clear, detailed answers to common questions about how Epic Casino works as a merchandise partner for casinos, from design and production to store operations and fulfillment.
What is Epic Casino’s role in the merchandise program?
Epic Casino acts as a full-service merchandise partner for casinos. We manage the entire merchandise operation, including design execution, production coordination, product presentation, ecommerce store management, checkout, and fulfillment. Casino partners collaborate on creative direction and merchandising goals, while Epic Casino handles all operational and technical responsibilities end to end.
Do casinos need to operate or manage an online store?
No. Casino partners do not need to build, operate, or maintain an online store. Epic Casino provides a centralized ecommerce platform where all partner merchandise is hosted and sold. This removes the need for casinos to invest in ecommerce technology, staffing, ongoing maintenance, or order management systems.
Can casinos sell both branded and non-branded merchandise?
Yes. Casino partners may offer fully branded merchandise, partially branded products, themed collections, or non-branded lifestyle items. The approach is flexible and based on each partner’s merchandising strategy. Epic Casino supports a wide range of design styles while maintaining consistent production and presentation standards.
How much control do casinos have over design decisions?
Casinos retain creative influence over their merchandise programs. Partners define brand direction, design preferences, and overall merchandising goals. Epic Casino translates those inputs into production-ready designs and ensures consistent execution across the platform. This allows partners to stay involved creatively without managing execution details.
Who handles product design and design execution?
Epic Casino manages design execution based on partner direction. This includes preparing designs for production, aligning layouts with product specifications, and ensuring consistency across collections. Casinos are not required to handle technical design files or production-ready assets unless they choose to.
How is merchandise produced and quality controlled?
Production is coordinated through centralized workflows managed by Epic Casino. We oversee material selection, production processes, and quality standards before products are made available for sale. This centralized oversight ensures consistency, reliability, and a professional finish across all partner collections.
Will each casino have its own dedicated page?
Yes. Each partner casino receives a dedicated business page within the Epic Casino marketplace. This page showcases the casino’s merchandise collections, providing clear brand representation while benefiting from the platform’s unified structure and customer experience.
How are orders fulfilled and delivered?
Epic Casino manages order processing, fulfillment coordination, and delivery workflows. Once an order is placed, Epic Casino handles the operational steps required to ensure accurate and timely delivery. Casino partners are not required to manage shipping logistics or customer order handling.
Can merchandise programs start small and expand later?
Yes. The platform is designed to support gradual growth. Casino partners can launch with a small, curated collection and expand into additional categories, seasonal releases, or limited editions over time. Expansion does not require changes to operational workflows or platform setup.
Is the platform suitable for both large and smaller casinos?
Yes. Epic Casino supports casinos of different sizes. Larger casinos can manage broader merchandise programs, while smaller or regional casinos can launch merchandise without significant upfront investment. The centralized platform ensures consistent execution regardless of scale.
Can partners introduce seasonal or limited collections?
Yes. The platform supports seasonal releases, limited editions, and promotional collections. These can be introduced without disrupting existing products or operations, making it easier for partners to respond to demand or specific campaigns.
Are customer service and order issues handled by Epic Casino?
Yes. Epic Casino manages customer-facing ecommerce operations, including order processing and fulfillment coordination. This ensures a consistent and professional experience for customers while minimizing partner involvement in day-to-day issues.
What makes Epic Casino different from traditional merchandise vendors?
Unlike traditional vendors that focus only on production, Epic Casino manages the entire merchandise ecosystem. This includes design execution, ecommerce operations, presentation, and fulfillment, creating a more complete and reliable solution for casino partners.
Partner With Epic Casino for Your Merchandise Program
If you represent a casino looking for a reliable merchandising partner, Epic Casino provides a complete solution. Share your merchandising needs and design direction, and we will manage the entire process from concept to customer delivery.